Privacy Policy

POPIA Roles

For purposes of applicable data protection legislation:

• Domestix and/or Bizzfo (Pty) Ltd may act as the "Responsible Party" in relation to personal information processed through the platform;
• service providers, infrastructure providers, and third-party technology providers may act as "Operators";
• users, customers, and providers are considered "Data Subjects" where personal information relates to them.

Your POPIA Rights

Subject to applicable law, users may:

• request confirmation of whether Domestix holds personal information about them;
• request access to personal information;
• request correction or updating of inaccurate information;
• request deletion of unlawfully processed or unnecessary information;
• object to certain processing activities;
• withdraw consent where processing is based on consent;
• object to direct marketing communications.

Security Incidents

Where required by applicable law, Domestix may notify affected users and/or regulatory authorities of material security breaches involving personal information within a reasonable time after becoming aware of such breach.

Special Personal Information

Domestix does not intentionally process special personal information unless:

• required for lawful operational purposes;
• consent has been obtained;
• processing is permitted under applicable law.

Where necessary, additional safeguards may be implemented for sensitive information.

Provider Profile Information

Providers acknowledge and agree that certain profile information, ratings, reviews, trust indicators, work history, and related platform information may be displayed to customers for booking, trust, and operational purposes.

Location Information

Where applicable, Domestix may collect and process location or GPS-related information through mobile applications or booking systems for operational, verification, support, fraud prevention, safety, or service delivery purposes.

1. Introduction

Domestix is a technology platform operated by Bizzfo (Pty) Ltd that connects households, businesses, and customers with independent domestic service providers.

Domestix processes personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 2013 ("POPIA").

This Privacy Policy explains how Domestix collects, processes, stores, and protects personal information when you use:

• Domestix.co.za;
• WhatsApp channels;
• MyBookings provider applications;
• online booking systems;
• support systems;
• communication channels;
• mobile applications;
• APIs;
• and related services.

By using Domestix, you agree to this Privacy Policy.

2. Company Information

3. Information We Collect

We may collect:

Customer Information

• name and surname;
• phone number;
• email address;
• residential address;
• booking information;
• payment references;
• ratings and reviews;
• communication history.

Provider Information

• name and surname;
• phone number;
• address;
• profile information;
• experience and qualifications;
• references;
• identification information;
• banking details;
• ratings and reviews;
• profile photographs;
• work history;
• location information.

Technical Information

• IP addresses;
• browser and device information;
• WhatsApp identifiers;
• mobile device information;
• app usage activity;
• login history;
• location and GPS information where applicable.

4. How We Use Information

We use information to:

• provide booking services;
• match customers with providers;
• process payments;
• manage accounts;
• improve platform functionality;
• facilitate communication;
• provide customer support;
• improve safety and fraud prevention;
• analyse platform performance;
• improve AI and automation systems;
• send operational notifications;
• send marketing communications where permitted.

5. WhatsApp & Messaging

Domestix may communicate through:

• WhatsApp;
• SMS;
• email;
• in-platform messaging;
• automated support systems.

By using Domestix, you consent to receiving operational and booking-related communications through these channels.

Users may opt out of marketing communications at any time.

6. AI & Automation

Domestix may use artificial intelligence and automated systems to:

• assist with bookings;
• improve support;
• analyse service quality;
• improve matching between customers and providers;
• automate notifications and workflows;
• generate operational insights.

Conversations and interactions may be processed for support, training, analytics, quality assurance, and operational improvement purposes.

AI-generated recommendations and outputs are informational only.

7. Sharing of Information

We may share information with:

• customers and providers where necessary for bookings;
• payment providers;
• messaging providers;
• fraud prevention services;
• service providers and contractors;
• regulatory authorities where legally required.

8. Cross-Border Processing

Information may be processed or stored outside South Africa where reasonably necessary for:

• infrastructure;
• support;
• analytics;
• messaging services;
• operational systems.

Reasonable safeguards will be implemented where applicable.

9. Security

Domestix implements reasonable technical and organisational safeguards to protect information.

However, no internet-based platform can guarantee complete security.

Users remain responsible for:

• protecting passwords;
• securing devices;
• maintaining account confidentiality.

10. Data Retention

Information may be retained for:

• operational purposes;
• dispute resolution;
• fraud prevention;
• legal obligations;
• accounting and audit purposes;
• platform safety and trust systems.

Certain information may remain in backups or archived systems for reasonable periods.

11. Ratings, Reviews & Trust Systems

Domestix may allow:

• ratings;
• reviews;
• provider profiles;
• trust indicators;
• work history;
• customer feedback.

Users agree that such information may be displayed within the platform for operational and trust purposes.

Domestix reserves the right to moderate, remove, or investigate reviews and platform activity.

12. User Rights

Users may:

• request access to personal information;
• request corrections;
• object to certain processing activities;
• request deletion where legally permissible;
• opt out of marketing communications.

13. Information Officer

Domestix has appointed an Information Officer responsible for compliance with applicable privacy and access to information laws.

14. PAIA Manual

A PAIA manual may be made available describing categories of records held and procedures for requesting access.

15. Changes to this Policy

Domestix may update this Privacy Policy from time to time.

Updated versions will be published on the platform or website.

16. Contact Information