1. Introduction
These Terms govern use of the Domestix platform, including:
- website bookings;
- WhatsApp booking systems;
- provider applications;
- MyBookings applications;
- support systems;
- communication channels;
- APIs and integrations.
By using Domestix, you agree to these Terms.
2. Nature of the Platform
Domestix is a technology platform that connects customers with independent domestic service providers.
Domestix:
- does not directly employ all providers;
- is not responsible for employment relationships between users;
- facilitates technology, booking, communication, payment, and trust systems.
Providers remain independent service providers unless otherwise agreed separately.
3. Eligibility
Users must:
- be at least 18 years old or have guardian consent;
- provide accurate information;
- comply with applicable laws.
4. User Accounts
Users are responsible for:
- maintaining account confidentiality;
- protecting passwords;
- all activities under their accounts.
Domestix may suspend accounts where fraud, abuse, or unlawful activity is suspected.
5. Bookings
Bookings may be made through:
- the website;
- WhatsApp;
- mobile applications;
- support channels.
Domestix does not guarantee:
- provider availability;
- uninterrupted services;
- specific provider acceptance;
- exact arrival times.
6. Payments
Payments may be processed through authorised third-party providers.
Domestix may:
- deduct platform fees;
- process refunds where applicable;
- suspend accounts for unpaid balances.
Unless otherwise stated, fees may exclude VAT.
7. Ratings & Reviews
Customers and providers may leave ratings and reviews.
Users agree:
- reviews must be honest and lawful;
- abusive or fraudulent reviews may be removed;
- Domestix may moderate platform content.
8. Provider Responsibilities
Providers remain responsible for:
- compliance with labour laws;
- tax obligations;
- permits and documentation;
- lawful conduct;
- quality of services provided.
9. Customer Responsibilities
Customers agree:
- not to misuse the platform;
- not to engage in abusive conduct;
- to provide safe working environments;
- to comply with applicable labour and safety laws where applicable.
10. AI & Automation
Domestix may use AI and automation systems for:
- matching;
- support;
- analytics;
- operational improvements;
- communications.
AI-generated outputs are informational only.
11. Service Availability
Domestix does not guarantee uninterrupted availability.
Services may be affected by:
- internet outages;
- power interruptions;
- provider availability;
- third-party failures;
- maintenance.
12. Limitation of Liability
To the maximum extent permitted by law, Domestix shall not be liable for indirect damages, loss of profits, service interruptions, provider disputes, third-party conduct, data loss, or consequential damages. Users use the platform at their own risk.
To the maximum extent permitted by law, Domestix shall not be liable for:
- indirect damages;
- loss of profits;
- service interruptions;
- provider disputes;
- third-party conduct;
- data loss;
- consequential damages.
Users use the platform at their own risk.
13. Indemnity
Users agree to indemnify Domestix against claims, losses, or liabilities arising from:
- misuse of the platform;
- unlawful conduct;
- breach of these Terms.
14. Suspension & Termination
Domestix may suspend or terminate access where:
- Terms are breached;
- fraud is suspected;
- platform abuse occurs;
- unlawful conduct is identified.
15. Governing Law
These Terms are governed by the laws of South Africa.
Users consent to the jurisdiction of the High Court of South Africa (Cape of Good Hope Division).